Privacy & Terms

Privacy Policy

At StreetGains, we attach great importance to the protection of your personal data. In this privacy policy, we clearly and transparently explain what data we collect, for what purpose we do this, how we protect it, and what your rights are.

This privacy policy applies to all services and agreements of StreetGains (located in Utrecht, Chamber of Commerce (KvK): 67009239). StreetGains is the Data Controller for the processing of your personal data.

1. What data do we collect and why?

We only process your personal data when there is a legal basis for doing so (such as the performance of a contract, a legal obligation, or your explicit consent).

For processing and delivering your order:

Data: Name, address, e-mail address, telephone number, payment details, and order history.

Purpose: To pack your products, process the payment, and have the package delivered to the correct address. We will keep you informed of the order status and send you the track & trace code via e-mail.

Customer service and contact:

Data: Name, e-mail address, telephone number (if applicable), and the content of your message/questions.

Purpose: To handle your questions, warranty claims, or returns quickly and properly.

User account:

Data: Login details, address details, and order history.

Purpose: To make ordering easier on your next visit and to give you insight into your previous purchase history.

Newsletter and marketing:

Data: Name and e-mail address.

Purpose: To inform you (only after your explicit registration) about new products, offers, or fitness tips. You can unsubscribe at any time at the bottom of every e-mail.

Legal obligations (Tax retention obligations):

Data: Invoice and payment details.

Purpose: To comply with our administrative and tax retention obligations under Dutch law.

2. Who do we share your data with?

We never sell your data to third parties. We only share your data with external parties (processors) if this is necessary for the performance of our services. Processing agreements have been concluded with all these parties to guarantee the security and confidentiality of your data:

Webshop platform: Shopify (for hosting and processing our webshop system).

Payment providers: Multisafepay, Klarna, PayPal, Credit card companies (for secure payment processing).

Parcel services & Fulfillment: PostNL, DHL, DPD (to deliver your package).

E-mail & Marketing software: Klaviyo (for sending transactional e-mails and newsletters).

3. How long do we store your data?

We do not store personal data longer than necessary for the purposes for which it was collected:

Order and invoice data: We keep this for 7 years due to the statutory tax retention obligation of the Tax and Customs Administration.

Customer service messages: We store these for a maximum of 2 years after the last contact, so we can assist you properly with any follow-up questions.

Account data: We store this as long as your account remains active. You can request the deletion of your account at any time.

Newsletter subscriptions: We store this until you unsubscribe.

4. The use of cookies

Our webshop uses cookies and similar technologies. Cookies are small text files that are stored on your device when you visit our website.
We use the following types of cookies:

Functional cookies: Necessary for the webshop to work properly (e.g., remembering products in your shopping cart).

Analytical cookies: (Such as Google Analytics) To measure and improve the use of the website. This data is anonymized as much as possible.

Marketing & tracking cookies: (Only with your consent via the cookie banner) To show more relevant advertisements and offers based on your surfing behavior.

You can opt-out of cookies or delete placed information via your browser settings. Please note: some parts of the webshop may no longer function optimally if you do so.

5. Security of your data

We take appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, and unwanted disclosure of your data:

Our entire website is secured with an SSL/TLS certificate (recognizable by the padlock in the address bar), meaning all data is transmitted encrypted.

Data is stored on secure, protected servers.

Access to personal data is strictly reserved for authorized employees who need this information to perform their duties.

6. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of access: You may request to see what data we process about you.

Right to rectification: You may have incorrect or changed data adjusted.

Right to erasure (right to be forgotten): You can request us to delete your data (insofar as this does not conflict with our legal retention obligations).

Right to restriction of processing: You can request to temporarily halt the processing of your data.

Right to data portability: You have the right to receive a digital copy of your data.

Right to object: You can object to the use of your data for direct marketing.

If you wish to exercise any of these rights, please send a request to info@streetgains.nl. To prevent misuse, we may ask you to identify yourself. We will respond to your request within 30 days at the latest.

7. Changes to the privacy policy

StreetGains reserves the right to modify this privacy policy. Changes will be published on this page. We recommend checking this page regularly.

This privacy policy was last modified on May 1, 2026.

Terms and Conditions

Article 1 – Definitions

Article 2 – Identity of the trader

Article 3 – Applicability (B2C & B2B)

Article 4 – The offer and product safety

Article 5 – The agreement

Article 6 – Right of withdrawal (Cooling-off period)

Article 7 – Obligations of the consumer during the cooling-off period

Article 8 – Exercise of the right of withdrawal by the consumer and costs

Article 9 – Obligations of the trader in case of withdrawal

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Compliance, statutory guarantee, and wear and tear

Article 13 – Delivery and execution

Article 14 – Payment

Article 15 – Liability and Safety

Article 16 – Complaints procedure

Article 17 – Disputes and applicable law

Article 1 – Definitions

Supplementary agreement: an agreement whereby the consumer acquires products in connection with a distance agreement, and these products are delivered by the trader or by a third party based on an arrangement between that third party and the trader.

Cooling-off period: the period within which the consumer can make use of their right of withdrawal.

Consumer: the natural person who is not acting for purposes relating to their trade, business, craft, or professional activity (B2C).

Business Customer: the natural or legal person acting in the exercise of a trade, business, or profession (B2B).

Day: calendar day.

Right of withdrawal: the option for the consumer to withdraw from the distance agreement within the cooling-off period.

Trader: the legal entity offering products to consumers and business customers at a distance (StreetGains).

Article 2 – Identity of the trader

Trade name: StreetGains

Registered address: Europalaan 22, 3526 KS Utrecht, The Netherlands (No visiting address)

E-mail address: info@streetgains.nl

Chamber of Commerce (KvK) number: 67009239

VAT identification number: NL002274867B60

Article 3 – Applicability

These terms and conditions apply to every offer made by the trader and to every distance agreement concluded between the trader and a consumer or business customer.

Before the distance agreement is concluded, the text of these terms and conditions will be made available to the customer.

Provisions relating to the Right of Withdrawal (Articles 6 to 10) apply exclusively to Consumers (B2C) and are expressly excluded for Business Customers (B2B).

Article 4 – The offer and product safety

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products offered. Images are a true representation of the products. Obvious mistakes or errors in the offer do not bind the trader.

Each product is supplied with the necessary product information and/or assembly instructions. The customer must strictly follow these instructions prior to use.

Article 5 – The agreement

The agreement comes into effect at the moment the customer accepts the offer and fulfills the conditions set out therein.

If the customer has accepted the offer electronically, the trader will promptly confirm receipt of acceptance of the offer electronically.

The trader will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment.

Article 6 – Right of withdrawal (Exclusively for Consumers)

The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving any reason.

The cooling-off period commences on the day after the consumer, or a third party designated by the consumer in advance who is not the carrier, receives the product.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product (as one would be allowed to do in a physical shop).

The consumer is liable for any diminished value of the product resulting from handling the product beyond what is allowed in paragraph 1 (for example, signs of use on mounting materials or resistance bands).

Article 8 – Exercise of the right of withdrawal by the consumer and costs

If the consumer exercises their right of withdrawal, they must notify the trader within the cooling-off period in an unambiguous manner.

As soon as possible, but within 14 days from the day following the notification, the consumer shall return the product.

The consumer shall bear the direct costs of returning the product, unless agreed otherwise.

Article 9 – Obligations of the trader in case of withdrawal

The trader shall reimburse all payments received from the consumer, including any standard delivery costs for outgoing shipping, within 14 days following the day on which the trader is informed of the consumer's decision to withdraw.

The trader may withhold reimbursement until they have received the product back or until the consumer has supplied proof of having sent back the product, whichever is earliest.

Article 10 – Exclusion of the right of withdrawal

The trader can exclude the following products from the right of withdrawal:

Products manufactured according to consumer specifications (custom-made products).

Sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal was broken after delivery.

Article 11 – The price

During the validity period stated in the offer, the prices of the products offered will not be increased, except for price changes resulting from changes in VAT rates.

All prices quoted for consumers include VAT.

Article 12 – Compliance, guarantee, and wear and tear

The trader guarantees that the products comply with the agreement and the specifications stated in the offer. Consumers are entitled to the statutory guarantee under applicable law.

Exclusion of warranty/guarantee: The warranty is void or does not apply in the following cases:

a. Normal wear and tear resulting from regular use (such as loss of elasticity in resistance bands or wear on coatings/grips);

b. Improper or incorrect use (such as overloading beyond the maximum weight capacity);

c. Incorrect or improper assembly (such as mounting into unsuitable wall types or using incorrect fixings);

d. Damage caused by external factors (such as moisture, weather conditions during outdoor use, or sharp edges);

e. If modifications to the product have been made by the customer or third parties.

Article 13 – Delivery and execution

The place of delivery is the address made known by the customer to the trader.

The trader will execute accepted orders with due speed, but at the latest within 30 days, unless a different delivery period has been agreed upon.

The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer. For business customers (B2B), the risk transfers at the moment of handover to the carrier.

Article 14 – Payment

Unless otherwise agreed, amounts owed by the customer must be paid immediately upon placing the order via the payment methods provided.

If a consumer fails to pay on time, a payment reminder will be sent allowing a term of 14 days to fulfill the payment. If payment is still not made within this period, statutory interest and extrajudicial collection costs will be charged.

Article 15 – Liability and Safety

The use of fitness and calisthenics equipment is entirely at the user's own risk.

Before each use, the customer must inspect the product (such as pull-up bars, fixings, and resistance bands) for wear, tears, or damage. A damaged or worn product must be taken out of use immediately.

The trader is not liable for injury, damage, or accidents resulting from incorrect assembly, improper wall/ceiling anchoring, overloading, failure to follow safety instructions, or continued use of worn products.

Article 16 – Complaints procedure

Complaints about the execution of the agreement must be submitted fully and clearly described to info@streetgains.nl within a reasonable time after the customer has discovered the defects.

Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt.

Article 17 – Disputes and applicable law

Agreements between the trader and the customer to which these terms and conditions apply are exclusively governed by Dutch law, even if the customer resides or is established abroad.

The applicability of the Vienna Sales Convention (CISG) is expressly excluded.